**MyHome Specialist (M) Sdn Bhd** (“MyHome Specialist”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit **www.polyurea.my**, contact us, request a quotation or use our services.
We may collect personal information that you voluntarily provide to us, including:
– Name;
– Contact number;
– Email address;
– Property or site address;
– Company name;
– Project details;
– Photographs and videos of the property or affected areas;
– Information submitted through enquiry or quotation forms;
– Communications through WhatsApp, telephone, email or social media; and
– Other information reasonably required to respond to your enquiry or provide our services.
We may also automatically collect certain technical information when you visit our Website, such as browser type, device information, IP address, pages visited and general Website usage information.
We may use your personal information to:
1. Respond to enquiries;
2. Arrange site inspections or appointments;
3. Assess waterproofing or construction-related requirements;
4. Prepare and provide quotations;
5. Communicate regarding ongoing or completed projects;
6. Provide our waterproofing, polyurea and related services;
7. Process customer service, warranty or maintenance enquiries;
8. Maintain project, customer and business records;
9. Improve our Website, services and customer experience;
10. Send service updates, promotions or marketing communications where permitted;
11. Prevent misuse, fraud or security issues; and
12. Comply with applicable legal, regulatory, accounting or contractual requirements.
As part of our inspection, quotation or project process, customers may provide photographs or videos of their property.
Our employees or authorised representatives may also take photographs or videos before, during or after works for site assessment, work progress documentation, quality control, technical records, warranty records and project completion records.
Where project photographs or videos are used for portfolio, educational, social media or marketing purposes, we will take reasonable steps to avoid unnecessarily disclosing personal information.
Where appropriate, additional permission may be obtained before publishing content that could reasonably identify a customer or private property.
When you submit an enquiry or request a quotation through **www.polyurea.my**, the information you provide may be used to contact you regarding your request.
Submitting an enquiry does not create a contractual relationship between you and MyHome Specialist (M) Sdn Bhd.
Please avoid submitting unnecessary confidential or sensitive information through Website forms.
If you contact us through WhatsApp, email, Facebook, Instagram, TikTok or other communication platforms, information you provide may also be subject to the privacy policies of those respective service providers.
We may retain relevant communications where reasonably necessary for customer service, quotation, project documentation, warranty or business record purposes.
Our Website may use cookies and similar technologies to improve Website functionality and understand how visitors use **www.polyurea.my**.
Cookies may be used for purposes such as:
– Remembering Website preferences;
– Measuring Website traffic;
– Understanding visitor behaviour;
– Improving Website performance; and
– Measuring the effectiveness of advertising or marketing campaigns.
Some cookies may be provided by third-party services used on our Website.
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functions.
We may use advertising and analytics services provided by third parties to understand Website performance and measure advertising campaigns.
Where applicable, these services may use cookies or similar technologies to collect information about Website visits and interactions.
We may also use contact information provided to us to communicate information about our services, promotions or relevant updates where permitted by applicable law.
You may request to stop receiving direct marketing communications from us at any time.
We do not sell your personal information.
We may disclose or provide access to personal information where reasonably necessary to employees, authorised personnel, contractors, subcontractors, product suppliers, manufacturers, IT or hosting providers, professional advisers, payment providers or government authorities where required by law.
Where practical, we will only disclose information reasonably necessary for the relevant purpose.
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, disclosure, misuse, alteration, loss or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We may retain personal information for as long as reasonably necessary to provide our services, maintain customer and project records, administer warranties, respond to disputes or enquiries, meet accounting and business requirements, and comply with applicable legal or regulatory obligations.
Subject to applicable Malaysian law, you may contact us regarding personal information held about you, including requests to access or correct your information.
You may also contact us if you wish to withdraw consent for certain uses of your personal information or stop receiving direct marketing communications, subject to applicable legal and contractual requirements.
We may require reasonable information to verify your identity before processing certain requests.
**www.polyurea.my** may contain links to third-party websites, social media platforms, manufacturers, suppliers, mapping services or other external services.
We are not responsible for the privacy practices, security or content of third-party websites.
Our Website and services are primarily intended for property owners, businesses, contractors and other persons seeking our services.
We do not knowingly seek to collect personal information from children through our Website.
We may update this Privacy Policy from time to time to reflect changes to our Website, services, business practices or applicable requirements.
The latest version will be published on **www.polyurea.my**.
We handle personal information in accordance with applicable Malaysian laws and requirements relating to personal data protection, including the **Personal Data Protection Act 2010 (Act 709)**, where applicable.
Nothing in this Privacy Policy is intended to limit any rights available to individuals under applicable Malaysian law.
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
**MyHome Specialist (M) Sdn Bhd**
**Website: www.polyurea.my**
Please refer to the Contact Us section of **www.polyurea.my** for our latest contact information.
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© Copyright MyHome Specialist (M) Sdn. Bhd. [200701010262] (768265-D). All Right Reserved 2026. Website by SMIHost
Upgrade to the seamless, fast-curing power of Polyurea Spray Lining. Get long-term protection tailored to your building.
© Copyright MyHome Specialist (M) Sdn. Bhd. [200701010262] (768265-D). All Right Reserved 2026. Website by SMIHost
